The Noble Swan Hotel & Spa

Hanoi Center Silk has a truly wonderful location! On the street there are several cafes and bahn mi stores, several pho/noodle places around the corner, fine dining at Chapter, massage/nail spas, and close to the city sights (St. Joseph's, shopping, nightmarket, etc.). Several restaurants on the street are mentioned in the Michelin guide/Bib gourmand - a foodie haven while being a quieter street at night! On top of that, the service was wonderful. I had a large family (11 people) all with different requests and tastes and everyone (but especially Henry) went above and beyond with recommendations, bookings and reservations for an older group of relatives. Sheets and towels were soft, toiletries smelled good, and there were good supplies and snacks in the room! The rooms were huge but the service is what really makes this hotel worth a stay!

Staff were very friendly and attentive. They allowed us to check in early which was very appreciated after a long haul night flight. There was a slight issue with the room we booked (balcony room) not being available due to a leak on our first night which was disappointing as we booked it specifically for the balcony. However, the room they gave us was very similar just without a balcony and they gave us a discount because of this. We were then moved to the original room the following night so not a huge issue and we appreciate it was out of their control. They also kindly provided us with tea on arrival and a bag with water and snacks on departure. There’s also complimentary water, tea and coffee in the rooms which was nice. Very good location, approximately 10 minutes walk from old quarter.

Ok. So here is the run down so make sure you read this. The place is situated in the best location in Hanoi without a doubt. It's close to absolutely everything and you are living in the quietest street in the old quarter. Its right next to the world renowned Pho 10 and the street is one way and has coffee places etc everywhere. You are walking about 10min to everything. Lake, Note cafe, beer street, puppet show. Now if you are booking trips, I didn't realise but these guys book everything. I booked my Ninh Binh through them and it was amazing. I should have booked HaLong but we didn't know at the time. They'll message you on WhatsApp so trust them and book everything through them. Great prices and personalised service. The family connecting room was huuuuge. We stayed with a family of 5 and the place was exceptional. The front desk staff are probably the highlight. Everyone of them were polite and friendly. His place was the highlight and we stayed in every major city in Vietnam.

The staff were always available and ready to help. Their hospitality was definitely my most appreciated detail of our stay. Each staff member greeted everyone warmly and provided personalized conversation and extra services without hesitation. That being said, the hotel itself is very conveniently located, and the accommodation is clean and comfortable. I would recommend this hotel in a heartbeat to anyone looking for a quiet and comfortable stay in Hanoi.

The hotel was clean, and well functioning, also thanks to Henry and the rest of the amazing staff working there! My room was very comfortable and of offered space and lots of light, coming from 2 different windows. The curtains were thick, so I was not disturbed by the light, in my sleep. The toilet clean, with a large shower, beautifully adorned. The room had lots of little details all around to make my stay more comfortable: I was even able to do some work from a nice desk. I also tried the laundry service and that was impeccable. I have to say this again: the staff has probably been the kindest, nice and more efficient I have ever encountered at a hotel.